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WHO USES BOOKINGMATE? Case Studies - West Ham Hotel, London
The difficulty faced by West Ham Hotel is that
the London area is very heavily populated with hotels. This creates a competitive marketplace with a
need to vary rates not just weekly, but daily. iBooking were happy to look
at how to adapt our already functional seasonal rates feature in order to
allow West Ham Hotel to quickly and easily manage daily rate changes with
just a few mouse clicks.
Working closely with hotel management, we developed the Daily Rates module which presents an overview of 8 days at a time, and allows quick updating of rates for all room types on a single screen. In this way, the hotel can quickly assess the need to revise rates and then push these out to the customer. The result has been a dramatic decrease in time-consuming email enquiries as customers have taken to real-time online booking. The hotel web site now acts as a 24/7 booking channel with bookings arriving globally on a daily basis. To see BookingMate in use at West Ham Hotel visit http://www.westhamhotel.co.uk
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CUSTOMERS SAY... "BookingMate allows us to take secure bookings all day every day." - Best Western Hotelier, UK "...we take tens of thousands of pounds worth of secure bookings every month" - West Ham Hotel Hotel, UK.
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