One of the most common
questions are asked is how the payment process works with BookingMate.
The answer to this questions is actually quite simple and can be answered by
referring to the two main options available to the hotelier.
Option 1 - Use iBooking SSL to securely accept the customer credit
of BookingMate customers use this approach. i.e.
they understand that the first choice for the guest is to book directly with
the hotel, securing their booking with the credit card, leaving the
flexibility to alter the booking and to pay on check-in or check-out.
iBooking makes this simple. We use industry standard SSL
certification to protect the customer credit card details when in transit
across the internet. We never send card details using email or fax, instead
allowing you to access this sensitive information only using your unique
login and password to your iBooking Back Office. This allows you to access
credit card details should you need to make a charge for a no-show.
Option 2 - Use a real-time Payment Gateway to
automatically process payments
If you want to take
an up-front payment from your customer. i.e. paid in full at the time of
booking, then the solution is to use a payment gateway. This is simply a
3rd party company that verifies the customer card details, checks for
authority to bill a credit card, or in the case of PayPal, a PayPal
account, and then automatically deposits cleared funds in your account.
These 3rd party companies charge a commission for providing this service
so be aware that this cost needs to be factored into the overall booking
transaction. iBooking can help link your payment account to your booking
An illustration of BookingMate and PayPal payment processing
Once you have decided that
real time online payments is right for your business you next to select the
payment company that you would prefer to work with. This will be partly
determined by your location, as not all payment companies support all
countries. The companies we have support for within BookingMate include;
PayPal - We have developed integration with a number of
PayPal solutions including PayPal Express Checkout, PayPal Payments Standard
and PayPal Payments Pro. Commission is between 1.9% and 2.9% depending on
Protx - Protx are a UK company offering a number of
payment gateway products. Commission is charged on a per transaction basis
so this can be a cost-effective solution for low volume business.
Secure Trading - our preferred UK partner due to their high level
of support and speed of response.